SHIPPING INFO

 

Important Notes:

Orders are currently subject to shipping delays due to heavy snow and ice rain in our local region.

The current wait before new orders are shipped is an average of 4-6 weeks –which is standard for an indie business with only one employee. Thank you for your patience and understanding.

Why does shipping take so long? Bane Folk is run by one person who performs all jobs. Some products, like our flower essences, are packaged to order which takes time.

Why can’t you ship to the UK & Northern Ireland? As of January 1, 2021 we can no longer ship to the United Kingdom and Ireland due to the new VAT rules that came with Brexit which are prohibitive of small businesses selling internationally.

Where to get updates? Please visit our social media accounts (Instagram | Facebook | Twitter) or sign up or the newsletter for regular shipping updates as we receive too many orders to send out individual emails. If you contact us, we will do our best to get back to you but it may not be immediate and we thank you for your patience.

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We currently ship to the USA, Mexico, Iceland, Europe, the Middle East (Cyprus, Israel, and Lebanon), and Asia (China, India, Japan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam).

We are unable to ship any products to the UK, Ireland, Sweden, Central America, South America, Russia, New Zealand, or Australia at this time and we specifically cannot ship any herbal remedies to Canada or Germany. This is mainly due to regulations and customs issues.  We cannot make exceptions, we follow the law.

All USA orders are shipped by tracked small packet air mail unless the customer purchases another option. International orders outside of the US are shipped by small packet air mail with no tracking or Xpresspost International with tracking. If you do not purchase shipping with tracking during checkout you will not receive a tracking number. Shipment can take 5-12 business days to the USA and 6-14 business days to the UK and Europe. 

Shipping Policies

Some orders are subject to additional shipping fees depending on the size and weight of the products ordered. If this is the case, you will be invoiced for the additional fees and your order will not be shipped until it is paid.

If you have provided an incomplete address and do not catch the error before your order is shipped, your order will automatically be returned to us by the post office at your expense (though it could take 1-4 additional weeks). As the error is yours, you will be charged for shipping again and must provide a complete and secure address before we will re-ship your order.

Refunds will not be issued for items lost or damaged by mail couriers as we follow Canada Post’s shipping & packaging standards which ensure your items get there safely. Once a package leaves our hands, its fate is out of our control. Only parcels sent within Canada automatically come with tracking. Canadian customers should hold onto their tracking number in case of issue.

Packages shipped as “small packet airmail international” do not come with insurance or tracking and are not eligible for refund claims via the postal service due to damage or non-delivery. 

Customs & Taxes

International customers are solely responsible for awareness of their country’s import taxes on parcels worth over a specific value that varies country to country.

International customers who did not receive their parcel may need to go to the post office to pay an import tax before their parcel is released to them. Some postal systems do not notify customers of this and it is your responsibility to regularly check your post office for your parcel or it will be marked “unclaimed” and returned to Bane Folk.

LEGAL INFO

Canada

Do not purchase our herbal products. We cannot legally sell or ship our products within Canada at this time.

The only loophole to access our medicines in Canada is to import them from an international stockist. A selection of our products are currently available at Ritual Cravt in Colorado and Thorn & Moon in Texas.

USA

Our products can be shipped to the United States without any importation or customs issues.

Blue water lily (blue lotus), lotus, mugwort, and damiana are banned for consumption in the state of Lousiana.

For a list of seeds banned by US state please see the USDA’s All State Noxious Weed Seed List.

Germany

Do not purchase our herbal products. Natural health products are heavily regulated in Germany and cannot be accessed without prescription.

British Isles & Northern Ireland

No shipping restrictions are known but we are not currently able to ship to these locations due to the new VAT regulations that came into effect with Brexit.

European Union

We are currently only unable to ship to Germany and Sweden.

Australia & New Zealand

Do not purchase our herbal products. All medicinal nightshades are regulated in these two countries and cannot be imported or possessed without a medical license or prescription.

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