Important Notes:

The wait before new orders are shipped is an average of 6-8 weeks –which is standard for an indie business with only one employee. Thank you for your patience and understanding.

Why does shipping take so long? Bane Folk is run by one person who performs all jobs. Some products, like our flower essences, are packaged to order which takes time. A wait of 6-8 weeks for shipping is normal for indie businesses.

Why can’t you ship to the UK & Ireland? As of January 1, 2021 we can no longer ship to the United Kingdom and Ireland due to the new VAT rules that came with Brexit which are prohibitive of small businesses selling internationally.

Where to get updates? Please visit our social media accounts (Instagram | Facebook | Twitter) or sign up or the newsletter for regular shipping updates as we receive too many orders to send out individual emails. If you contact us, we will do our best to get back to you but it may not be immediate and we thank you for your patience.

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You can follow Bane Folk on Facebook, Instagram, Twitter, or join our email list for shipping updates, but we cannot send individual shipping updates.

We currently ship to the USA, Mexico, Iceland, Europe, the Middle East (Cyprus, Israel, and Lebanon), and Asia (China, India, Japan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam).

We are unable to ship any products to the UK, Ireland, Sweden, Central America, South America, Russia, New Zealand, or Australia at this time and we specifically cannot ship any herbal remedies to Canada or Germany. This is mainly due to regulations and customs issues.  We cannot make exceptions, we follow the law.

All USA orders are shipped by tracked small packet air mail unless the customer purchases another option. International orders outside of the US are shipped by small packet air mail and tracking must be purchased as an additional expense. If you do not purchase shipping with tracking during checkout you will not receive a tracking number. Shipment can take 5-12 business days to the USA and 6-14 business days to the UK and Europe. 

Shipping Policies

Some orders are subject to additional shipping fees depending on the size and weight of the products ordered. If this is the case, you will be invoiced for the additional fees and your order will not be shipped until it is paid.

If you have provided an incomplete address and do not catch the error before your order is shipped, your order will automatically be returned to us by the post office at your expense (though it could take 1-4 additional weeks). As the error is yours, you will be charged for shipping again and must provide a complete and secure address before we will re-ship your order.

Refunds will not be issued for items lost or damaged by mail couriers as we follow Canada Post’s shipping & packaging standards which ensure your items get there safely. Once a package leaves our hands, its fate is out of our control. Only parcels sent within Canada automatically come with tracking. Canadian customers should hold onto their tracking number in case of issue.

Packages shipped as “small packet airmail international” do not come with insurance or tracking and are not eligible for refund claims via the postal service due to damage or non-delivery. 

Customs & Taxes

International customers are solely responsible for awareness of their country’s import taxes on parcels worth over a specific value that varies country to country.

International customers who did not receive their parcel may need to go to the post office to pay an import tax before their parcel is released to them. Some postal systems do not notify customers of this and it is your responsibility to regularly check your post office for your parcel or it will be marked “unclaimed” and returned to Bane Folk.