Terms of Service
Sales of physical products are on a first come, first served basis. No wait lists or reserves.
Purchaser acknowledges the current wait before orders ship out is estimated at 6-8 weeks due to Covid-19 caused delays. No exceptions. For more details, please see the Shipping Info page.
Purchaser agrees not to rely on Seller for instruction of use of any product. Apothecary products are for educational and curio value only, come with no guarantee of effectiveness, and have not been reviewed or approved by Health Canada or the FDA.
Purchaser agrees they have provided a correct and secure mailing address.
Purchaser agrees not to hold the seller responsible for a parcel lost or damaged by the post office.
Canadian customers are responsible for holding on to their parcel tracking number to file a claim for a refund through the post office if their item has been damaged or lost.
International customers recognize that parcels sent as “small packet international airmail” do not come with insurance and tracking and are not eligible for refunds via the postal service due to damage or loss.
International customers agree they are solely responsible for following their own country’s customs regulations and paying any import taxes owing.
Purchaser agrees that no refunds or exchanges can be made after their order has been shipped.
Purchaser agrees to re-pay for shipping if they have provided an incorrect address resulting in the return of their parcel to us.
Seller reserves right to refuse patronage and refund orders.
Refunds and Exchanges
Refunds can only be made before your purchase has been shipped. Please contact us to cancel your order and request a refund. If you require a refund after your order has shipped out, the cost of shipping is non-refundable.
Due to the consumable nature of most of the products, returns are not accepted unless the wrong item was received – if this has happened contact us right away to work out a speedy resolution.
Changes to your order may be made only before your order is shipped. Your order cannot be changed or have more products added to it after you have completed checkout.
Refunds will not be issued for items lost or damaged by mail couriers as we follow Canada Post’s shipping & packaging standards which ensure your items get there safely. Once a package leaves our hands, its fate is out of our control.
Packages shipped as “small packet airmail international” do not come with insurance or tracking and are not eligible for refund claims via the postal service due to damage or non-delivery.
Your personal data will only be used to process and ship your order, contact you about your order, and to send you any invoices or refunds.