Important Notes:

COVID-19 Update: Yes, we are still open for business online and sales are unaffected. The current wait before new orders are shipped is 6-8 weeks. Once orders are mailed, the shipping is taking longer than usual due to reduced post office staffing combined with a higher volume of parcels than they have ever experienced so please expect long waits for parcels to move through the postal system.

Why are orders delayed? We are currently unable to hire staff during lockdown, so there is currently only one person shipping orders. Shipping hours are reduced in June and July due to agricultural production. We grow our own herbs on-site to craft the products for Bane Folk. This is very much necessary as some of the herbs are inaccessible if we do not grow them.

Where to get updates? Please visit our social media accounts (Instagram | Facebook | Twitter) or sign up or the newsletter for regular shipping updates as we receive too many orders to send out individual emails. If you contact us, we will do our best to get back to you but it may not be immediate and we thank you for your patience during this time.

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Many products are packaged to order and it can take up to one week for payments to transfer to cover the costs of shipping. A wait time of weeks before orders are shipped is fairly standard for an online indie business run by one person. Your patience is much appreciated!

You can follow Bane Folk on Facebook, Instagram, Twitter, or join our email list for shipping updates, but we cannot send individual shipping updates.

We currently ship to the USA, UK, Ireland, Iceland, Europe, the Middle East (Cyprus, Israel, and Lebanon), and Asia (China, India, Japan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam).

We are unable to ship any products to Mexico, Central America, South America, Russia, New Zealand, or Australia at this time and we specifically cannot ship any herbal remedies to Canada or Germany. This is mainly due to regulations and customs issues.  We cannot make exceptions, we follow the law.

All international orders are shipped by small packet air mail unless the customer purchases another option. If you do not purchase shipping with tracking during checkout you will not receive a tracking number. Shipment can take 5-12 business days to the USA and 6-14 business days to the UK and Europe. Please note basic air mail does not come with tracking or insurance. These can be added during checkout in the shipping options for additional fees.

Shipping Policies

Some orders are subject to additional shipping fees depending on the size and weight of the products ordered. If this is the case, you will be invoiced for the additional fees and your order will not be shipped until it is paid.

If you have provided an incomplete address and do not catch the error before your order is shipped, your order will automatically be returned to us by the post office at your expense (though it could take 1-4 additional weeks). As the error is yours, you will be charged for shipping again and must provide a complete and secure address before we will re-ship your order.

Refunds will not be issued for items lost or damaged by mail couriers as we follow Canada Post’s shipping & packaging standards which ensure your items get there safely. Once a package leaves our hands, its fate is out of our control. Only parcels sent within Canada automatically come with tracking. Canadian customers should hold onto their tracking number in case of issue.

Packages shipped as “small packet airmail international” do not come with insurance or tracking and are not eligible for refund claims via the postal service due to damage or non-delivery. 

Customs & Taxes

International customers are solely responsible for awareness of their country’s import taxes on parcels worth over a specific value that varies country to country.

International customers who did not receive their parcel may need to go to the post office to pay an import tax before their parcel is released to them. Some postal systems do not notify customers of this and it is your responsibility to regularly check your post office for your parcel or it will be marked “unclaimed” and returned to Bane Folk.

LEGAL INFO

Canada

Do not purchase our herbal products. Medicinal nightshades are scheduled and natural health products like flower essences and ointments are heavily regulated in Canada; meaning we cannot legally sell our apothecary products within Canada.

The only legal way to access our medicines in Canada is via private consultation with our herbalist who then needs to make custom medicines tailored to your specific issues — provided you consent to your personal information being collected as a legal requirement for Health Canada.

Consultations are currently unavailable. Please check back with this page later or subscribe to the newsletter to be notified when this status changes.

USA

Medicinal Nightshades are unregulated in the United States and can be shipped freely without any importation or customs issues. The exception to this is Datura, which is only regulated in Connecticut, Nevada, and Oklahoma due to its classification as a noxious weed. The regulations only concern the import and export of datura seed as a noxious weed and to prevent its internal use for recreation. There is no legal precedent for nightshade medicine meant for external use only. If you order from these three states, it is at your own risk.

Germany

Do not purchase our herbal products. All medicinal nightshades are regulated in Germany and cannot be imported without a prescription. Contact your family doctor for more information and request a prescription note for German customs inspection.

Iceland, Ireland & The British Isles

No shipping restrictions are known.

European Union

Aside from Germany, no shipping restrictions are known.

Australia & New Zealand

Do not purchase our herbal products. All medicinal nightshades are regulated in these two countries and cannot be imported or possessed without a medical license or prescription.